Below is a list of useful resources/services provided by Computing and Network Services when learning/working/teaching remotely at ESF.
Remote access to on-campus storage: Access H: drive, departmental storage, research storage, downloadable academic software, and computing lab faculty drive resources:
Go to HTTPS://Filecenter.esf.edu and log in with your ESFiD username@esf.edu (e.g. esfperson@esf.edu).
Go to HTTPS://ESFApps.esf.edu and log in with your ESFiD username@esf.edu (e.g. esfperson@esf.edu) for access to downloadable academic software.
ESF Remote Labs: Remote access to computers in the ESF Computing Center, in Baker Labs and downtown at 224 Harrison street, running all the software used in ESF classes:
Go to https://it.esf.edu/Access/Remote-Labs for details and instructions on connecting from off-campus to this temporary system.
SU Virtual Lab: Remote access to computing resources hosted at Syracuse University, including many of the software titles used in ESF classes.
Go to https://rds.syr.edu and log in with your SU NetID. Remember that the H: drive in this system is your SU H: drive and not your ESF H: drive.
ESF Virtual Desktops: Remote access to a virtual desktop on the ESF campus network for administrative use and some software access.
Go to https://vss2.esf.edu and log in with your ESFiD. Choose HTML access on this server.
Go to https://vss.esf.edu and log in with your ESFiD. Choose ‘Install VMware Horizon client’ and remember to use the server vss.esf.edu when asked.
ESF WVD (Windows Virtual Desktops): Located in the Microsoft cloud, these Windows virtual desktops offer access to computing resources even if the ESF campus is not available.
Go to https://aka.ms/WVDweb and log in with your ESFiD username@esf.edu and password.
ESF Google Apps and Microsoft O365: Access collaboration and communications tools (Google Meet and Microsoft Teams) for working in groups… separately.
Go to http://drive.esf.edu and log in with your ESFiD username and password to access ESF’s Google Apps (Faculty and Staff).
Go to https://portal.office.com and log in with your ESFiD username@esf.edu and password to access ESF’s Microsoft O365 portal (Faculty, Staff, and Students).
SU Google Apps for ESF students: Student access to SU google Apps (including how to log in)
Go to https://answers.syr.edu/display/ITHELP/G+Suite+at+Syracuse+University for details (Students).
CNS presentations for new students: The basics for getting started with IT at ESF.
View at: https://video.syr.edu/playlist/dedicated/1_0fzd7xod/
AG Technology Committee/CNS document: Remote classes and tele-work access at ESF. Discusses the resources listed above.
Go to https://docs.google.com/document/d/1D-0mMpQi-5GUeObd03kjfAL0WuBGtc36CiFRSyUrxMI/edit?usp=sharing
ESF Computing and Network Services (CNS) Help Desk -- for advice and support:
Hours (fall 2020)
Monday – Thursday, 8 AM until 9 PM
Friday, 8 AM until 5 PM
Saturday – 11 AM until 6 PM
• We are working as quickly as possible to get to your issue. We thank you for your patience.
• If you are using email to reach us, remember to send all requests to HelpDesk@esf.edu and not to individual staff members email addresses.
• If you are using the phone number (315-470-6861) to reach us, please leave a message if prompted to do so. We may not be answering the phone after hours and we do not want to miss your call.
Contact:
• Live support queue: https://it.esf.edu/remotesupport (10AM-2PM; M-F)
• 317 Baker Labs
• http://helpdesk.esf.edu
• helpdesk @ esf.edu
• Help Desk phone: 315-470-6861
Reminders:
Report any network system issues.
Please report any network system issues directly to HelpDesk@esf.edu or http://helpdesk.esf.edu/cns/helpdesk/requesthelp.aspx. If Computing and Network Services is not aware of your issue, we cannot inform others who may benefit from your experience or correct the problem. Reporting issues to any person or address other than the above (or the numbers below) will not guarantee that the proper individuals receive your information.