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Faculty Services: Online Instruction Help

This guide outlines services available from Moon Library for faculty, staff, and instructors at SUNY ESF.

Blackboard Help

In order to access blackboard, you need to login using your SU NETID.

You can manage your SU NetID at the site:

If your SU NetID is working, but you still can not access Blackboard, email

Learn Blackboard Collaborate

This video gives a great overview of the many tools in Blackboard Collaborate.

Syracuse University has a robust Answers site for Blackboard here:


Blackboard has a diverse youtube channel with many video series on the software. I recommend the Instructors: How-To and Beyond. Available here:

Helpful Resources

Below is a list of guides for several services we offer. Find out how to place a book on reserve, learn about using OERs in your course, get some tips on using Blackboard, use interlibrary loan to get items not held by Moon Library, and much more.

Chat with a librarian

If the system above says that there is not a librarian online, copy this link: 

Open an Incognito Window(chrome) or Private Window (firefox) and paste it into into the URL bar of the window you opened. 

Librarians should be available between from 9am - 7pm during the week begining March 23, 2020.